Frequently Asked Questions     |      

Q: How long after I place my orders will they be shipped?

Any stock items typically ship the next 5-6 day if the order is submitted by noon. If you have questions about expediting your order or want to know if a specific item is a stock item, please contact us.

Q: Where will my material ship from?

Where material ships from depends on where it is shipping to. Normally ship from Qingdao seaport/Tianjin seaport/Shanghai seaport/Guangzhou seaport.

Q: How will my material be packaged to protect it during shipment?

We use heavy duty cardboard and plastic with  and wooden pallet(eye to wall and eye to sky) depending on the shape you are getting.  

Q: How long will this take to be ready?

It depends on the material, but typically the turn around is 1-2 days. Certain materials, such as thick aluminum plate may take longer 4-5 days.

Q: How will I know when my order is ready?

We send you an email when it's ready to go. If you have further questions, please contact us.

Q: Does Chalco Aluminum do metal bending, punching, or other fabrication?

Yes, we could provide many fabrication services according to client’s need, could be able to provide assistance with machining or fabrication: